Privacy & Cookies Policy

1. Introduction

Elmar Health Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, book or attend a consultation, use our healthcare services, or contact us. We process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and applicable UK healthcare confidentiality standards.

2. Who We Are

Elmar Health Services is a private healthcare provider offering menopause and hormonal health care, medical weight loss services, diagnostic testing, skin and hair treatments, and corporate and training services. We act as the Data Controller for personal data collected through our website and clinical services.

Contact Details:
Email: contact@elmarhealthservice.co.uk
Telephone: +44 01535 654214

3. The Information We Collect

We may collect personal identification data (name, date of birth, contact details), special category health data (medical history, hormonal health information, blood test results, treatment records), booking and payment data, and website technical data such as IP address and browser type. Health information is classified as Special Category Data under UK GDPR and is processed with enhanced safeguards.

4. How We Use Your Information

We use your data to provide personalised healthcare services, conduct consultations, prescribe treatments where appropriate, arrange diagnostic testing, maintain clinical records, communicate appointment details, respond to enquiries, improve our services, and comply with legal and regulatory obligations. We do not sell or rent personal data.

5. Legal Basis for Processing

For general personal data we rely on Contract, Legal Obligation, Legitimate Interests, and Consent. For health data we rely on Article 9(2)(h) UK GDPR (medical diagnosis and healthcare provision) and explicit consent where required.

6. Data Security

We implement appropriate technical and organisational measures including encrypted communications, secure record systems, restricted staff access controls, confidentiality agreements, and secure data hosting. We take reasonable steps to prevent unauthorised access, disclosure, alteration, or loss of data.

7. Data Retention

Medical records are retained in accordance with UK healthcare and professional guidelines. Non-clinical enquiry data is retained only as long as necessary for legitimate business purposes and securely deleted when no longer required.

8. Sharing Your Information

We may share information with trusted third parties such as diagnostic laboratories, regulated pharmacies, payment processors, IT providers, professional advisers, and regulatory authorities where required. All third parties are required to comply with UK data protection law.

9. Marketing Communications

If you opt in, we may send service updates and health-related communications. You may withdraw consent at any time by contacting contact@elmarhealthservice.co.uk or using the unsubscribe link.

10. Your Rights

Under UK GDPR you have the right to access, correct, erase, restrict, object to processing, withdraw consent, request data portability, and lodge a complaint. We may require proof of identity before processing certain requests.

Contact: contact@elmarhealthservice.co.uk

11. Cookies

Cookies are small text files placed on your device to improve website functionality. We use essential, analytics, and functionality cookies. You can manage cookie preferences via your browser settings. Disabling cookies may affect website performance.

12. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

13. Complaints

If you are concerned about how we handle your data, please contact us first. You may also lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a revised date.